Grievance Procedure

If you are a job seeker, employer, or program participant and you have a complaint about our services, staff, or a decision that affects you — including any concern about discrimination — you have the right to file a grievance. We take all grievances seriously and will not retaliate against anyone for filing one in good faith.

1. Contact us. Submit your grievance by phone, email, or in writing using the contact information below. Include your name, contact information, a description of the concern, and any dates or people involved.
2. Acknowledgement. We will acknowledge your grievance, typically within a few business days of receiving it.
3. Review. A staff member not involved in the concern will review the matter, gather relevant information, and may contact you for more detail.
4. Resolution. We will provide a written response describing our findings and any resolution.
5. Appeal / external options. If you are not satisfied, you may request further review, and you may also file directly with the relevant state or federal workforce or civil rights agency.

[If your grant/funding agreement specifies required timelines, an appeals process, or a designated agency and contact for external complaints, insert those specifics here.]

iDoRecruit · Phone: (520) 895-7100 · Email: idorecruitaz@gmail.com